Frequently Asked Questions
Getting Started
What is BitPanel?
BitPanel is an automated crypto trading platform designed to help users accumulate Bitcoin and other cryptocurrencies through advanced trading strategies.
How do I sign up and start using BitPanel?
Simply create an account, connect your Kraken API keys securely, and configure your trading strategies to start automating your crypto accumulation.
Is there a free trial available?
Yes, BitPanel offers a 30-day free trial for users who sign up for the Standard Plan. You may cancel anytime prior to 30 days which allows you to test the platform with no risk before subscribing.
Historical Performance
What has been the historical performance of each bot strategy?
Our bot strategies have demonstrated an estimated average weekly gain of about 1.23% over the past 3 months. This performance is based on backtesting and live paper trading results, though actual results may vary depending on market conditions.
Can I see detailed historical results for each strategy?
We provide ongoing updates and performance dashboards that display strategy-specific returns. More detailed historical analytics and downloadable reports are planned for future releases.
Security & Privacy
How does BitPanel protect my API keys and personal data?
We use bank-grade encryption, never store your API keys in plaintext, and employ best security practices to safeguard your data.
Do I need to provide my private keys?
No, BitPanel only requires read and trade permissions via your exchange API keys; private wallet keys are never requested or stored.
How is my trading data used?
Your trading data is kept confidential and used only to execute your strategies and improve the platform’s performance.
Supported Exchanges and Coins
Which exchanges does BitPanel support?
Currently, BitPanel supports Kraken, Coinbase Pro, and Binance with other integrations coming soon.
What cryptocurrencies can I trade with BitPanel?
We support Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Polkadot (DOT), XRP, and Chainlink (LINK), with more coins coming.
Trading Strategies
What trading strategies are available?
BitPanel offers AI-optimized strategies including Dollar-Cost Averaging (DCA), RSI-based bots (5-min and 1-hour), Bollinger Bands breakout, and more.
Can I customize or create my own strategies?
Currently, strategies are preset with adjustable parameters. Custom strategy creation is planned for pro plan users.
How does BitPanel take profits work?
Our bots are designed to only sell when a profitable target is reached, ensuring that you never sell at a loss. This helps protect and steadily grow your BTC accumulation over time.
Portfolio & Performance
How can I track my portfolio and strategy performance?
BitPanel provides a comprehensive dashboard with live portfolio balances, strategy allocations, and profit/loss tracking.
Does BitPanel outperform buy-and-hold?
Our strategies are designed for long-term BTC accumulation and historically aim to outperform simple buy-and-hold over time.
Can I view historical performance data?
Yes, the dashboard includes daily, weekly, and monthly performance charts.
Payments & Subscription
What are the subscription plans?
We offer monthly and yearly plans, with a free 30-day trial. Details are available on the pricing page.
How do I upgrade, downgrade, or cancel my subscription?
You can manage your subscription from your account settings at any time.
Are there any hidden fees?
No, all fees are transparent. You only pay the subscription cost and any transaction fees applied by your exchange.
Account Management
Can I have multiple accounts or API keys?
Each user account supports multiple API key connections for different coins or exchanges (when supported).
How do I deactivate or delete my account?
Account deactivation and deletion can be done in your profile settings. Data is retained for 30 days post-deactivation for recovery.
Support & Community
How can I get help or support?
Contact support via the support email or live chat on the platform.
Is there a user community or forum?
A community forum is coming soon to share tips, strategies, and connect with other users.
Are tutorials or guides available?
Yes, we offer guides and walkthroughs to help you get started and optimize your use of BitPanel.
Technical & API
What API permissions are required?
Read and trade permissions are needed, but withdrawal permissions are never required.
How often do bots check market conditions?
Bots operate on configurable timeframes (5-min, 1-hour, daily), continuously monitoring conditions.
Is there a paper trading mode?
Yes, BitPanel offers a paper trading mode for testing strategies without risking real funds.
Risks & Disclaimers
Is BitPanel guaranteed to make profits?
No trading platform can guarantee profits. Cryptocurrency trading carries risks, and past performance is not indicative of future results.
What happens if Kraken is down or API fails?
BitPanel monitors API status and will pause trading during outages to prevent errors.
Does BitPanel provide financial advice?
No, BitPanel provides automated trading tools but does not offer personalized financial advice.
Affiliate Program
How does the affiliate program work?
Refer friends and earn recurring commissions while they remain paid subscribers. Contact us for detailed terms.
How do I join the affiliate program?
Email our affiliate team via the contact page to get started.
Are there marketing materials available?
Yes, affiliates receive exclusive discount codes, banners, and promotional content.
Future Features
What new features are coming soon?
Support for more exchanges, additional coins, customizable strategies, social trading, and mobile apps.
Can I suggest features?
Yes! We welcome user feedback via our contact page or community forums.
How often is BitPanel updated?
We release regular updates to improve performance, security, and add new functionality.